Property to rent
Hoe kunnen we u helpen?
How do I stay informed about the currently available housing?
How do I make an appointment for a viewing?
When can I view a rental accommodation?
Are there waiting lists for rental houses?
What information do I need to provide if I decide to rent an accommodation?
What is the minimum rental period?
Do I have to pay a security deposit if I rent a property?
How does Homelets determine whether a prospective tenant will be assigned an accommodation?
Where and when will the key handover of my new home take place?
Will a move-in report be made at the start of my tenancy agreement?
What is the best way to contact Homelets?
What are the office opening hours?
How can I log in to my personal portal?
Where can I find my tenancy agreement, rental invoices, and authorization?
Where can I find the move-in report and photos?
Can I sublet my home?
Can I register an extra person at my home address?
What are municipal taxes and who must pay them?
I have received a bill from the municipality, what should I do with it?
I received mail meant for the landlord, what should I do with it?
Terminating tenancy agreement
I want to terminate my tenancy agreement; how does that work?
What is the notice period for terminating my tenancy agreement?
What if I terminated my tenancy agreement too late?
Am I allowed to nominate a replacement tenant for my rented property?
May I sell or hand over furniture and other goods to the new tenant?
How should I hand over the property after conclusion of the tenancy agreement?
When does Homelets do the final inspection?
Where can I hand in the keys?
When will my security deposit be returned?
Can I use my security deposit as rent payment in the last month?
Can I receive a landlord statement?
When is the monthly rent due?
To which account do I have to transfer the monthly rent payment?
My rent is collected automatically, what do I have to keep in mind?
How can I change my account number?
The direct debit failed, what should I do?
Why did I receive a payment reminder?
Why did I receive a letter from a collection agency?
What does my rent consist of?
How does the annual rent increase work?
Who manages my paid security deposit?
Am I eligible for rent allowance?
I have a technical malfunction; how can I report it?
Severe water leakage or damage that absolutely cannot wait until the next business day
Which problems do I have to solve myself?
What should I do in case of fire or burglary?
What should I do in the event of an electrical problem?
What should I do if I smell gas?
My central heating is not working (well), what should I do?
There is a water leak in my house; what should I do?
What should I do if my smoke detector beeps?
My internet connection does not work (well), what should I do?
I lost my keys, what can I do?
I have mice and/or other vermin in my rented home, what can I do?
I have problems with my neighbors, how do I solve this?
What is the emergency number of Homelets?